WEB APPLICATION DEVELOPMENT FOR HANDLING INTERNET SERVICE DISRUPTION COMPLAINTS
Keywords:
Information System, Customer Complaint, Service Disruption, CodeIgniter, WebsiteAbstract
The development of information technology encourages service providers to improve the quality of customer service, especially in handling complaints about disruptions. PT. Integra Kreasitama Solusindo faces challenges in managing service complaints manually, which impacts technician responsiveness and customer satisfaction. This study aims to design and build a web-based complaint information system that allows customers to report service disruptions online. The method used is the SDLC waterfall model approach. The system was designed using the CodeIgniter framework with a MySQL database and tested using functional testing methods. The test results show that the system runs according to requirements, is able to speed up complaint handling, and facilitate monitoring by technicians and admins. This system is expected to improve efficiency, transparency, and customer satisfaction at PT. Integra Kreasitama Solusindo.
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